Privacy Policy.

Current hosted preview

This website is hosted on Vercel. Requests to load pages and assets involve technical data such as your IP address, requested URL and browser information. Hosting and security processing may occur outside New Zealand. See Vercel’s privacy notice.

This release has no website form submission, account registration or payment endpoint, and no analytics, advertising or session-replay integration. The browser can save your selected colour theme. Emails you choose to send are separate from the website. The broader policy below remains a draft pending operational and legal review; bookings are not open.

Who is responsible

Aegentra is operated by HansDivisionGroup Pty Ltd, ABN 84 678 444 463, ACN 678 444 463. This policy concerns aegentra.co.nz and enquiries about our New Zealand services. The company is established in Australia; a New Zealand website does not change the legal entity responsible for your information.

For privacy enquiries, contact contact@aegentra.co.nz and put “Privacy enquiry” in the subject. New Zealand’s Privacy Act 2020 applies where its jurisdictional requirements are met. This policy does not limit protections available under other applicable law.

What information is involved

• Enquiries: your email address, name, organisation, contact details and the information you choose to send us.
• Scoping and correspondence: requirements, relevant business context, decisions and records of our communication.
• Website preferences: the light or dark theme selected on your device. See our Cookies & Website Storage policy.

Providing an enquiry is voluntary. Without a reply address or enough detail about your request, we may be unable to respond or assess it. Please do not send passwords, patient records, identity documents or confidential client evidence in an initial enquiry. If sensitive information is needed for agreed work, an appropriate transfer method and purpose must be established first.

This preview website does not accept form submissions, registrations or payments. Planning-tool and course-format selections stay in the page and are not submitted or saved. Sending an email is a separate action: information you include in that email is received through email systems, not through the disabled website form.

Why information is used

Enquiry information is used to answer your request, assess the support you need, prepare an agreed proposal and manage related correspondence. Relevant records may also be needed to resolve a complaint, protect systems or meet a legal obligation. Information must not be repurposed for unrelated uses without a lawful basis.

An enquiry is not a newsletter subscription. No marketing subscription or advertising-tracking feature is enabled in this website build. Any future marketing collection must explain its purpose and choices at the point of collection.

Information provided by someone else

An employer, colleague or authorised representative may contact us about another person. They should share only what is needed and have a lawful basis to do so.

Where we collect personal information indirectly, we take reasonable steps to notify the person as soon as reasonably practicable, unless an applicable legal exception permits otherwise. That notice explains the collection, purpose, recipients, responsible agency and access and correction rights. If collection is authorised or required by law, it also identifies the particular law. This reflects information privacy principle 3A, in effect from 1 May 2026; simply posting this policy does not replace any individual notification required.

Recipients and overseas handling

Relevant Aegentra personnel handle enquiries. Providers supporting email, record storage or agreed service delivery may also process information for those purposes. We limit what is shared to what is necessary and require appropriate safeguards. Disclosure may also occur where you authorise it or applicable law permits or requires it.

Our team operates from Australia, so information you send us may be handled there. This policy does not promise New Zealand-only storage. Before adding a hosted form, payment service or enrolment process, the relevant providers, processing locations and collection notices must be confirmed.

Overseas storage or processing solely on our behalf is different from disclosure to a recipient using information for its own purposes. Aegentra remains responsible for information processed solely by a provider acting as our agent. Where information privacy principle 12 applies to a disclosure, a permitted basis is required, such as reasonable grounds to believe comparable privacy safeguards apply. We do not treat your use of the website as blanket permission for overseas disclosure.

A future course enrolment may involve a training or examination provider. The enrolment notice must identify the recipient, required information and purpose before collection. Linking to PECB, CompTIA or another provider does not itself enrol you or send your learner details.

Protection and retention

Our handling standard is to use reasonable technical, administrative and organisational safeguards appropriate to the information and its risks, with access limited to authorised people who need it. No website or communications channel can promise absolute security.

Personal information must not be kept longer than needed for a lawful purpose. Retention depends on the record, the enquiry or engagement, and any legal, accounting or dispute-related requirement. Information no longer needed should be securely deleted or anonymised. This is not a promise to erase records that must lawfully be retained.

Access and correction

You can ask whether we hold personal information about you, request access and ask for a correction. Email contact@aegentra.co.nz with enough detail to identify the information. We may need proportionate identity verification; please do not attach identity documents unless we request an appropriate method.

For requests under New Zealand’s Privacy Act, we must respond as soon as reasonably practicable and generally make a decision within 20 working days. A lawful extension or refusal must be explained, including relevant complaint rights. Where access is granted, information must be made available without undue delay.

If a requested correction is not made, you can ask for a statement of the correction sought to be attached to the information. You can also ask about deletion; whether information can be deleted depends on lawful retention requirements. New Zealand law does not provide an unrestricted right to erase every record.

Concerns and privacy incidents

Contact us if you believe information has been mishandled. Explain what happened and the outcome you are seeking, without including unnecessary sensitive details. If the concern remains unresolved, you may raise a complaint with the Office of the Privacy Commissioner.

If it is reasonable to believe a privacy breach has caused, or is likely to cause, serious harm and New Zealand notification duties apply, we must notify the Commissioner and affected individuals as soon as practicable, subject to the Act’s exceptions. Our response must assess the harm and take steps to contain and address the incident.

Changes and service-specific notices

Changes to data handling must be reflected in this policy and, where needed, in a direct or point-of-collection notice. A website update does not override an existing agreement or remove your statutory rights. A separate notice will be needed before activating NZ forms, enrolment, payments or optional tracking.